Privacy Policy
1. Introduction
Elecwatts (“we,” “us,” or “our”) is an independent electrical design engineering consulting firm committed to protecting the privacy of our website visitors and clients (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit and use our website, https://elecwattsgcc.com/ (the “Website”). We adhere to Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL) and other applicable laws and regulations in the United Arab Emirates. By using our Website, you consent to the practices described in this Privacy Policy.2. Definitions (as per UAE PDPL where applicable)
Personal Data
Any data related to a specific natural person or related to a natural person that can be identified directly or indirectly by linking the data. This includes, but is not limited to, your name, voice, image, identification number, electronic identifier, geographical location, or by one or more physical, physiological, economic, cultural, or social characteristics.
Processing
Any operation or set of operations performed on Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Data Subject
The natural person who is the subject of the Personal Data.
Controller
An establishment or natural person that determines, individually or jointly with other persons or establishments, the method and criteria for Processing Personal Data and the purpose of processing it.
Processor
An establishment or natural person that processes Personal Data on behalf of the Controller.
Emirates Data Office
The regulatory body established under Federal Decree Law No. 44 of 2021.
3. Information We Collect
Given the nature of Elecwatts as a B2B consulting firm, the types of information we typically collect are geared towards business interactions and service inquiries.
A. Personal Data You Provide to Us:
This includes information you voluntarily provide when you interact with our Website, such as when you fill out contact forms, subscribe to newsletters, or engage in direct communication:
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:
- Contact Information:Name, email address, phone number, company name, job title/role, and postal address.
- Inquiry Details:Information you provide regarding your project requirements or specific questions related to our electrical design and consulting services.
- Communications:Records of your correspondence with us via email or other contact methods.
B. Information Collected Automatically (via Cookies and Tracking Technologies):
As you navigate and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, Browse actions, and patterns. This data helps us understand website usage and improve our online presence. This may include:
- Device Information: IP address, operating system, browser type, device type.
- Usage Data: Pages visited, time spent on pages, clickstream data, referral source, and other website usage statistics.
4. How We Use Your Information
We use the collected information for the following purposes, based on legitimate grounds as per UAE PDPL:
- To Respond to Your Inquiries: To provide you with information, services, or responses to your questions about our electrical design engineering and consulting solutions.
- To Provide and Improve Our Services: To operate, maintain, and enhance our Website, and to develop new services that meet the needs of our clients.
- For Business Development and Communication: To send you updates, newsletters, or marketing communications relevant to our services (where you have explicitly consented or where legally permitted as part of an existing business relationship).
- For Analytics and Website Improvement: To understand how users interact with our Website, analyze trends, and improve our Website’s performance and user experience.
- To Ensure Security and Prevent Fraud: To protect our Website, users, and business from security breaches, fraud, and other illegal activities.
- To Comply with Legal Obligations: To fulfill our legal and regulatory requirements under UAE law, including responding to lawful requests from public authorities.
5. Legal Basis for Processing Personal Data
We will only process your Personal Data when we have a lawful basis to do so, as set out in the UAE PDPL. This includes:
- Your Consent: Where you have given clear consent for us to process your Personal Data for a specific purpose (e.g., subscribing to a newsletter). You have the right to withdraw your consent at any time.
- Performance of a Contract: Where the processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., responding to a service inquiry that may lead to a contractual agreement).
- Legal Obligation: Where the processing is necessary for compliance with a legal obligation to which we are subject.
- Legitimate Interests: Where the processing is necessary for our legitimate interests as a business, such as improving our services, marketing to potential business clients, or ensuring the security of our Website, provided that your interests and fundamental rights do not override those interests.
6. Disclosure of Your Information
We may disclose your personal data to third parties in the following circumstances:
- Service Providers: We may share your data with trusted third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., website hosting, analytics, IT support, CRM systems, email marketing platforms). These third parties are contractually obligated to protect your data and only use it for the specific purposes for which it was provided.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the Website, or protect the personal safety of users or the public.
- With Your Consent: We may disclose your personal data to any other third party with your prior consent.
- Affiliates: To our subsidiaries or affiliated companies that are also involved in providing our services.
7. Cross-Border Data Transfers
Your personal data may be stored and processed in countries outside the United Arab Emirates where our service providers or affiliates are located (e.g., UK, other GCC countries). While the UAE PDPL includes provisions for cross-border data transfers, it generally requires ensuring adequate protection for the transferred data. By using our Website and providing us with your information, you understand and agree to the transfer of your information to countries outside of the UAE. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable UAE laws.
8. Data Security
We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, disclosure, alteration, or destruction. These measures include data encryption, access controls, secure servers, and regular security assessments. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your Personal Data, we cannot guarantee its absolute security.
9. Data Retention
We will retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your Personal Data, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.
10. Your Rights as a Data Subject (under UAE PDPL)
Under the UAE PDPL, you have the following rights regarding your Personal Data:- Right to Access: You have the right to request access to your Personal Data that we hold and to obtain information about its processing.
- Right to Rectification: You have the right to request the correction or update of inaccurate or incomplete Personal Data.
- Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your Personal Data under certain circumstances (e.g., when it is no longer necessary for the purposes for which it was collected, or you withdraw consent).
- Right to Restriction of Processing: You have the right to request the restriction of processing of your Personal Data in specific situations (e.g., when you contest its accuracy, or the processing is unlawful).
- Right to Data Portability: You have the right to receive your Personal Data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Right to Object to Processing: You have the right to object to the processing of your Personal Data on grounds relating to your particular situation, especially when processing is based on public interest or our legitimate interests.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
- Right to Lodge a Complaint: You have the right to lodge a complaint with the Emirates Data Office if you believe your data protection rights have been violated.
11. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons) to collect and use information about you. These technologies help us to analyze website traffic, personalize content, and understand how you interact with our Website to improve its functionality and your Browse experience.
- What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the website owners.
- How We Use Cookies: We use cookies for essential website functions (e.g., maintaining session), for analytical purposes (e.g., Google Analytics to understand website traffic patterns), and potentially for targeted advertising if we engage in such activities in the future.
- Your Choices Regarding Cookies: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Website may then be inaccessible or not function properly.
12. Children’s Privacy
Our Website is not intended for children under the age of 18 years, as our services are primarily directed at businesses and adult professionals. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child without verifiable parental consent, we will take steps to delete that information as quickly as possible. If you believe we might have any information from or about a child, please contact us.
13. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post any changes on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Website after the posting of changes constitutes your acceptance of such changes.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- By Email: contactus@elecwatts.com
- By Mail: Bin Dasimal Building – First Floor, Sheikh Zayed Road, Al Quoz, Dubai UAE